Refund policy

QikBuild, s. r. o. offers one-time credit packs, custom credit purchases, and monthly subscriptions for Animro when paid access is available. Canceling a subscription stops future renewals and does not remove existing credits. This policy explains credit returns and how to ask for a payment refund.

Work that does not complete

An action that fails without delivering its result is not charged, except realistic photos and clips (Realistic footage): each one is charged when it is made, even if the step that asked for it fails or is stopped. If you stop work in progress, only the work already done is charged. A failed export is not charged. If a charge looks wrong, contact us so we can review the credit history and correct it.

Purchases and withdrawal

You may ask to cancel an unused credit purchase within 14 days after buying it. If you have used some credits, contact us anyway: we will assess your request under applicable consumer law and tell you how any service already supplied affects the refund. We do not treat credit use as an automatic waiver of statutory withdrawal rights. Your legal remedies for a defective or undelivered digital service remain available. Where a statutory refund is due, we return it using the original payment method within the period required by law. Refunded or disputed purchases have their corresponding credits removed from the balance.

How to request a refund

Email hello@qikbuild.com from your account email, and include the purchase date or payment reference if available. A clear statement that you wish to withdraw from the purchase is enough; no special form is required. We may ask for information needed to locate and verify the purchase.